Privacy Policy

Last updated: December 12, 2025

1. Introduction

Sound Factory ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

Information you provide:

  • Account Information: When you sign in with Apple, we receive your name and email address (if you choose to share it)
  • Profile Information: Display name, avatar, and preferences you set
  • Chat Messages: Messages you send in live chat
  • Payment Information: When you send tips, payment is processed by third-party providers; we do not store full payment card details

Information collected automatically:

  • Usage Data: Streams watched, reactions sent, time spent on platform
  • Device Information: Browser type, operating system, device type
  • Log Data: IP address, access times, pages viewed

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Process tips and payments
  • Send you notifications about streams you follow
  • Improve and personalize your experience
  • Communicate with you about updates or issues
  • Ensure platform safety and prevent abuse
  • Comply with legal obligations

4. Data Sharing

We may share your information with:

  • DJs: Your display name and messages are visible during streams
  • Service Providers: Companies that help us operate (hosting, payments, analytics)
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use:

  • Cloudflare for CDN and DDoS protection
  • Google Cloud for backend services
  • Encrypted connections (HTTPS) for all data transmission

While we implement safeguards, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@soundfactory.app

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use our service
  • Improve performance

You can control cookies through your browser settings.

8. Third-Party Services

Our service integrates with:

9. Children's Privacy

Sound Factory is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: